Q. What is included in the rent?
A. Included are utilities and a final cleaning fee for those staying a month or more. Not included are applicable taxes, excessive PG&E usage, or monthly housecleaning for those staying over a month. Also not included is a refundable security deposit.
Q. Do you provide daily housekeeping?
A. No. However, the proprietors or their designee remove trash and recyclables daily. Also, cleaning products are available including rags and a vacuum cleaner. For those staying beyond a month, a fee based mid-month cleaning is required. Laundering of the linens and towels in the studio is provided once a week.
Q. What if we have a problem while we’re staying there?
A. We, the proprietors, live next door and are able to respond to any problems and answer questions. We want to know if there are any problems ASAP.
Q. What is your smoking and pet policy?
A. Smoking is prohibited by law. We regret that pets are not allowed.
Q. How do we reserve the dates for our stay?
A. We will send you forms (known as the Contract) to fill out and sign along with an invoice. When we receive the forms and the refundable security deposit (and possibly the first month’s rent per the Contract), we will acknowledge receipt of them and confirm the reservation.
Q. What are the check-in/check-out times?
A. Check-in is 3:00 p.m. and check-out is 11:00 a.m. However, we are happy to make other arrangements with you.
Q. What if we need to cancel our reservations? How do we get our deposit back?
A. Our cancellation policy is spelled out in our Contract. Basically, for cancellations more than 30 days prior to arrival there is a fee of one night’s rent. There are no refunds for cancellations made less than 30 days in advance. Early departure does not warrant any refund of rent.
Q. How do we receive our refundable security deposit after our stay?
A. We inventory and inspect the unit before and after your stay. If there are no damages beyond ordinary wear and tear, we will reimburse you the deposit within three weeks. Nonetheless, you will be charged for missing items, excessive cleaning, dirty dishes, moved furniture, and garbage not in the proper receptacles (e.g., your food left in the refrigerator).
Q. We have heard that Richmond is a dangerous city. Is Point Richmond safe?
A. Like all cities, Richmond has its bad neighborhoods. And like all cities, most of the city is safe. Point Richmond is unique. It is both a good neighborhood in the city, and it has the flavor of a small town because of its separation from the rest of Richmond by a freeway, the Port of Richmond, and a light industrial and business corridor. You will find this a very friendly community.